Purchase and License Recovery: Difference between revisions

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==Definitions==
==Purchase==
Media Center is purchased from within the program. Please download and install the program, then choose purchase (on startup or
from the Help menu).
----
To purchase an upgrade at a discount price, you must have the previous version installed and licensed before beginning
the purchase process. See [[Upgrade]] for more details.
----

After choosing to purchase, a browser is opened to the correct web page. The product and price will be at the top. Please
verify that the price is correct, especially if you are upgrading from a previous version. Enter all information, choose
a payment type (Mastercard/VISA or PayPal) and click Purchase. Do not back up or you may be charged twice.

The next page presents you with details for confirmation. Clicking the Purchase button on the bottom of this page will
charge your credit card (if you chose Mastercard/VISA) or take you to the PayPal site to complete the purchase.

After the purchase has been made, the browser displays a welcome page and a license page. The license should be automatically
installed at this time. If it is not, it can be installed by right clicking on the Registration Code on the license page. The license
is also e-mailed to the address you provided.

==Restore from a Registration Code==
Definitions:
{| border="1"
{| border="1"
|-
|-
Line 6: Line 26:
Your license will be revoked if you do.
Your license will be revoked if you do.
|-
|-
|Installation Key
|Install Key
|A file containing a license. Double clicking or otherwise executing this file installs the license. The installation key can only be used for a
|A file containing a license. Double clicking or otherwise executing this file installs the license. The Install Key can only be used for a
limited time, though once installed, the license is good forever.
limited time, though once installed, the license is good forever.
|-
|-
|License
|License
|The right to use Media Center. The license is installed by an Installation Key.
|The right to use Media Center. The license is installed by an Install Key.
|}
|}


==Purchase==
Media Center can only be purchased by installing the program and choosing one of the various purchase options (on startup or
from the Help menu). It cannot be purchased by directly visiting a web page.


----
To get an upgrade price, please install the version to be upgraded from and ensure it is correctly licensed before beginning
the purchase process. See [[Upgrade Purchase]] for more details.
----


If for any reason Media Center becomes unlicensed, you can ''restore'' it. You are limited to 10
After choosing to purchase, a browser is opened to the correct web page. The product and price will be at the top. Please
restores in 1 year. (We count how many restores you have done in the previous 365 days when deciding if you can restore now).
verify that the price is correct, especially if you are upgrading from a previous version. Enter all information, choose
a payment type (Mastercard/VISA or PayPal) and click Purchase.


Visit the [https://rover.jriver.com/cgi-bin/restore.cgi Restore Page] and enter your Registration Code in the blank provided. Your Registration Code was e-mailed to you when you first purchased. The e-mail came from buy-button at jriver.
The next page presents you with the details for confirmation. Clicking the Purchase button on the bottom of this page will
charge your credit card (if you chose Mastercard/VISA) or take you to the PayPal site to complete the purchase.


If you cannot find your Registration code, you may have it e-mailed to you (from the [https://rover.jriver.com/cgi-bin/restore.cgi Restore Page]). When you do this, you will also receive a count of how many restores remain.
After the purchase has been made, the browser displays a welcome page and a license page. The license should be automatically
installed at this time. If it is not, it can be installed by clicking on the Registration Code on the license page. The license
is also e-mailed to the address you provided.


Restoring automatically installs your license. There is nothing more to do. You will also receive the Install Key via web page and e-mail.
===Should I purchase Media Center 11 or Media Center 12?===
Recent versions of Media Center 11 run with a Media Center 11 or Media Center 12 license. Only Media Center 12 is being sold now.
This is to avoid issues with purchase of Media Center 11 just prior to Media Center 12 leaving beta.


Pop-up blockers can block the automatic license installation. If you retry with the pop-up blocker disabled, you will get two e-mails, but
===If I purchase Media Center now, will I get the next version free? Or at a reduced price?===
the second "restore" is actually part of the first: doing two restores in a row is only counted as one.
We do not promise anything about future versions. In the past, a license has been good for this version and the next,
though that is not true for MC 11 and MC 12. Currently, we offer reduced price upgrades from MC 11 to MC 12. We make
pricing decisions at the time the new version is coming out, so we will not guarantee that we will do it one way or
another.

==Restoring==
If for any reason Media Center becomes unlicensed, the licensed can be reinstalled by ''restoring'' it. You are limited to 10
restores in 1 year. (For counting purposes, the ''year'' is defined as ending today. That is, we count how many restores you
have done in the previous 365 days when deciding if you can restore now).

Visit the [https://rover.jriver.com/cgi-bin/restore.cgi Restore Page] and enter your Registration Code in the blank provided.
If you do not have your Registration code, you may have it e-mailed to you. This will automatically install your license, as
well as sending you the Installion Key via web page and e-mail.

If you have your Registration Code e-mailed to you, you will also see how many restores you currently have available.


See [[Restoring Media Center]] for more detailed instructions.
See [[Restoring Media Center]] for more detailed instructions.


==The Installation Key==
==Install Key==
Purchasing or restoring Media Center results in an Install Key. This key will install a license, but only for a two week period.
Purchasing or restoring Media Center generates an Install Key that can be used to install a license. This Install Key IS ONLY GOOD for 14 days.
Once the two week period is past, you will need to get a new Install Key via the Restoring process. The Install Key is installed
After that, you will need to get a new Install Key by doing a Restore. The Install Key is installed automatically, e-mailed to you (for purchase or restoring).
automatically, and provided via a web page, and e-mailed to you (for purchase or restoring).


For 14 days, you can re-install your license by clicking on the Install Key in Explorer. Media Center will do the rest.
----

If you need to install on a computer not attached to the Internet, or if you re-install often, save the license by right clicking
on the Registration Code on the license page, or in your e-mail. This license can be installed for 14 days after purchase.
Right Click on the Registration Code on the license page to save the Install Key if you need to install on a computer not on the Internet, or use the Install Key you receive by e-mail. The Install Key will work for 14 days.
----
----


==Common Issues==
==Common Issues==
===I don't have a credit card===
===I don't have a credit card===
Use [http://www.paypal.com/ PayPal]. You may need to transfer money to your PayPal account first, and wait for the
You can use [http://www.paypal.com/ PayPal] to purchase. You may need to transfer money to your PayPal account first, and wait for the
transfer to complete before purchasing Media Center.
transfer to complete before purchasing Media Center.

===I don't know if my license has been installed.===
===I don't know if my license has been installed.===
Use Help->Registration Info.
In the program, you can see the license status at Help->Registration Info.

===My system is suddenly not registered===
===My system is suddenly not registered===
The most common cause of this is changing the system name.
The most common cause of this is changing the system name.
===I don't use Internet Explorer and clicking on the link doesn't work===
===I don't use Internet Explorer, and clicking on the link doesn't work===
Save the Installation Key as a file (see above) and double click on the file.
Save the Install Key as a file (see above), find it in Explorer and double click on it.

===I was charged multiple times===
===I was charged multiple times===
Please e-mail music @ jriver.com with copies of the receipts.
Please e-mail music at jriver com with copies of the receipts.

===I can't use my mjr file===
===I can't use my mjr file===
Your Installation Key is only valid for two weeks. Use the Restoring process described above to generate a new one.
Your Install Key is only valid for two weeks. Use the Restoring process described above to generate a new one.
===I've lost my Registration Code===
===I've lost my Registration Code===
The [https://rover.jriver.com/cgi-bin/restore.cgi Restore Page] can be used to send you a list of your registration codes.
The [https://rover.jriver.com/cgi-bin/restore.cgi Restore Page] can be used to send you a list of your registration codes.
===I've lost my Registration Code and my e-mail is different===
===I've lost my Registration Code and my e-mail address has changed===
The [https://rover.jriver.com/cgi-bin/restore.cgi Restore Page] can be used to change your e-mail address if you remember your password.
The [https://rover.jriver.com/cgi-bin/restore.cgi Restore Page] can be used to change your e-mail address if you remember your password.

===The browser stops at "Purchasing in progress, please be patient"===
===The browser stops at "Purchasing in progress, please be patient"===
Check your firewall settings and browser security settings.
Check your firewall settings and browser security settings.
===I've run out of restores===
===I've run out of restores===
Post a message on [http://http://yabb.jriver.com/interact/ Interact], and we may reset your restore count.
Post a message on [http://yabb.jriver.com/interact/index.php#2 Interact], and we may reset your restore count.

===I have two computers===
===I have two computers===
Use your Installation Key to install a license on both computers. You may not install your license on anyone else's computer, and if you
Use your Install Key to install a license on both computers. You may not install your license on anyone else's computer, and if you
own many computers, you will need to purchase multiple licenses for them.
own many computers, you will need to purchase multiple licenses for them.

[[Category:Frequently Asked Questions]]
[[Category:Frequently Asked Questions]]
[[Category:Licensing]]

Latest revision as of 20:06, 20 November 2015

Purchase

Media Center is purchased from within the program. Please download and install the program, then choose purchase (on startup or from the Help menu).


To purchase an upgrade at a discount price, you must have the previous version installed and licensed before beginning the purchase process. See Upgrade for more details.


After choosing to purchase, a browser is opened to the correct web page. The product and price will be at the top. Please verify that the price is correct, especially if you are upgrading from a previous version. Enter all information, choose a payment type (Mastercard/VISA or PayPal) and click Purchase. Do not back up or you may be charged twice.

The next page presents you with details for confirmation. Clicking the Purchase button on the bottom of this page will charge your credit card (if you chose Mastercard/VISA) or take you to the PayPal site to complete the purchase.

After the purchase has been made, the browser displays a welcome page and a license page. The license should be automatically installed at this time. If it is not, it can be installed by right clicking on the Registration Code on the license page. The license is also e-mailed to the address you provided.

Restore from a Registration Code

Definitions:

Registration Code Your proof of purchase. A long string like XXXXX-11111-XXXXX-11111-XXXXX-11111. Do not give your code to anyone.

Your license will be revoked if you do.

Install Key A file containing a license. Double clicking or otherwise executing this file installs the license. The Install Key can only be used for a

limited time, though once installed, the license is good forever.

License The right to use Media Center. The license is installed by an Install Key.


If for any reason Media Center becomes unlicensed, you can restore it. You are limited to 10 restores in 1 year. (We count how many restores you have done in the previous 365 days when deciding if you can restore now).

Visit the Restore Page and enter your Registration Code in the blank provided. Your Registration Code was e-mailed to you when you first purchased. The e-mail came from buy-button at jriver.

If you cannot find your Registration code, you may have it e-mailed to you (from the Restore Page). When you do this, you will also receive a count of how many restores remain.

Restoring automatically installs your license. There is nothing more to do. You will also receive the Install Key via web page and e-mail.

Pop-up blockers can block the automatic license installation. If you retry with the pop-up blocker disabled, you will get two e-mails, but the second "restore" is actually part of the first: doing two restores in a row is only counted as one.

See Restoring Media Center for more detailed instructions.

Install Key

Purchasing or restoring Media Center generates an Install Key that can be used to install a license. This Install Key IS ONLY GOOD for 14 days. After that, you will need to get a new Install Key by doing a Restore. The Install Key is installed automatically, e-mailed to you (for purchase or restoring).

For 14 days, you can re-install your license by clicking on the Install Key in Explorer. Media Center will do the rest.

Right Click on the Registration Code on the license page to save the Install Key if you need to install on a computer not on the Internet, or use the Install Key you receive by e-mail. The Install Key will work for 14 days.


Common Issues

I don't have a credit card

You can use PayPal to purchase. You may need to transfer money to your PayPal account first, and wait for the transfer to complete before purchasing Media Center.

I don't know if my license has been installed.

In the program, you can see the license status at Help->Registration Info.

My system is suddenly not registered

The most common cause of this is changing the system name.

I don't use Internet Explorer, and clicking on the link doesn't work

Save the Install Key as a file (see above), find it in Explorer and double click on it.

I was charged multiple times

Please e-mail music at jriver com with copies of the receipts.

I can't use my mjr file

Your Install Key is only valid for two weeks. Use the Restoring process described above to generate a new one.

I've lost my Registration Code

The Restore Page can be used to send you a list of your registration codes.

I've lost my Registration Code and my e-mail address has changed

The Restore Page can be used to change your e-mail address if you remember your password.

The browser stops at "Purchasing in progress, please be patient"

Check your firewall settings and browser security settings.

I've run out of restores

Post a message on Interact, and we may reset your restore count.

I have two computers

Use your Install Key to install a license on both computers. You may not install your license on anyone else's computer, and if you own many computers, you will need to purchase multiple licenses for them.